Legal Notices

Legal Information:

Mayfair Rise Limited is a limited company incorporated in England & Wales whose registered number is 11130591. A list of members may be inspected at our offices. To request our list of members, please contact: email@mayfairrisesolicitors.com

Our services are provided by solicitors of England and Wales. The term ‘partner’ refers to a member of the Limited Company, or an employee, or consultant who is a solicitor with equivalent standing/qualifications.

Regulatory Information:

Mayfair Rise Solicitors is a trading name of Mayfair Rise Ltd, which is authorised and regulated by the Solicitors Regulation Authority (Registration number: 645723)

Registered Office Address:

Mayfair Rise Solicitors’ registered office address is Windsor House, Bayshill Road, Cheltenham, United Kingdom, GL50 3AT.

VAT number:

Mayfair Rise Solicitors is VAT Registered: VAT number 287269551.

Professional Indemnity Insurance:

Mayfair Rise Solicitors’ PII cover is worldwide and is currently held with WR Berkeley Syndicate Management Limited.

Data Protection:

Mayfair Rise Solicitors strictly adheres to data privacy for individuals in line with our Data Protection Policy and the Information Commissioner’s Office (ICO) guidance.

We do not use Cookies on our website.

Complaints Handling:

We strive to provide a high level of service however, if at any point you have any queries, concerns or complaints, please inform us immediately by contacting our Founder, Sally Marsden on 020 3965 3730, so that we can do our best to resolve the problem.

If you would like to make a formal complaint, then email: email@mayfairrisesolcitors.com to request a copy of our complaints procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

Click here for our full complaints procedure

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
    and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

If you are a consumer and we have made a contract with you by electronic means, you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. That is at www.ec.europa.eu/odr

Equality & Diversity:

For questions on our Equality and Diversity policy or to request our diversity statistics please contact: email@mayfairrisesolicitors.com